❓ Frequently Asked Questions

What is the LUMÉRA™ Smart Body Sculpting & Massage Device?

LUMÉRA™ is a cordless body-care device designed to provide a personalized massage experience using high-frequency vibration and soothing heat.

How many intensity levels does it have?

LUMÉRA™ features 5 adjustable intensity levels, allowing you to choose the level that feels most comfortable for you.

Does LUMÉRA™ use heat?

Yes. The device includes a heat therapy mode that provides gentle warmth during use.

Is LUMÉRA™ cordless?

Yes. LUMÉRA™ is designed for convenient cordless use, making it easy to use at home or while traveling.

How do I charge it?

LUMÉRA™ can be charged using its included charging connection. We recommend fully charging the device before extended use.

Where can I use LUMÉRA™?

It can be used as part of your body-care routine on appropriate areas of the body. Always follow the product instructions and avoid sensitive or injured areas.

Can I use it every day?

LUMÉRA™ can be incorporated into a regular self-care routine. Start with a comfortable intensity and follow the product's usage instructions.

How long does shipping take?

Shipping times depend on your destination and the shipping option selected at checkout. You'll receive tracking information when your order has been shipped.

Do you ship worldwide?

We offer worldwide shipping to available destinations. Shipping availability and delivery times may vary by location.

What if my product arrives damaged?

Contact us as soon as possible with your order number and photos/videos showing the issue. We'll review your case and help resolve it.

Is LUMÉRA™ a medical device?

No. LUMÉRA™ is intended for personal wellness, relaxation, and body-care purposes and is not intended to diagnose, treat, cure, or prevent any medical condition.