Refund & Returns Policy

At LUMÉRA™, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be in its original condition.
• The product should be unused or gently tested and free from damage caused by misuse.
• You must provide your order number or proof of purchase.
• The product should be returned with its original packaging when possible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos/videos of the issue. We'll review it and work with you on a suitable solution.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.

Please contact us before sending any product back.